Customer care
Terms & Conditions
These terms apply when you use the HerEase website and place an order with us. By using the website or placing an order, you agree to them.
Website use
Please use this website lawfully and do not interfere with its operation or security.
Product information
We aim to describe our products accurately. HerEase products are comfort products and are not intended to diagnose, treat or cure any medical condition. If you have medical concerns, please speak to a healthcare professional.
Please follow the product instructions and safety guidance provided with your HerEase Comfort Belt.
Pricing
Prices are shown in South African Rand (ZAR). Delivery charges are added at checkout. We may update prices from time to time; the price shown when you place your order applies.
Orders
An order is confirmed once you receive our order confirmation email. We may decline or cancel an order, for example if a product is unavailable or a pricing error occurs, in which case any payment will be refunded in full.
Payment
Payment is made through our secure checkout. Your order is processed once payment has been received.
Delivery
We deliver within South Africa. See Shipping & Delivery.
Returns, refunds, defective or damaged products
See our Returns & Refunds policy. Nothing in these terms limits your rights under the Consumer Protection Act.
Customer responsibilities
Please provide accurate order and delivery details, use products as instructed and follow all safety guidance.
Intellectual property and website content
The HerEase name, logo, text, images and design on this website belong to HerEase and may not be copied or used without permission. Website content is for general information.
Liability
To the extent permitted by law, HerEase is not liable for indirect or consequential loss arising from use of the website or products. This does not exclude any liability that cannot be excluded under South African law.
Customer support
Email herease.co.za@gmail.com or WhatsApp 061 232 5059, Monday–Sunday, 08:00–20:00.
Governing law
These terms are governed by the laws of the Republic of South Africa.
Last updated October 2026