Returns & Refunds

If your Comfort Belt develops a defect or does not work as it should, contact us at herease.co.za@gmail.com with your order number, a short description and photos or a video of the issue. Defective products are repaired, replaced or refunded in line with your statutory consumer rights.

If your item arrives damaged, please let us know as soon as possible, ideally within 48 hours of delivery, with clear photos of the item and packaging. We will arrange a replacement or refund.

If you receive the wrong item, contact us with your order number and a photo of what you received. We will arrange collection or return and send the correct item at no extra cost to you.

If your order is late, missing or delivered incorrectly, contact us with your order number and we will follow up and work with you to resolve it.

If you change your mind, contact us within 14 days of delivery. For hygiene reasons, the item must be unused, in its original condition and packaging, with all accessories.

Return delivery costs for change-of-mind returns are the customer's responsibility unless otherwise required by law.

Approved refunds are paid to your original payment method once the returned item has been received and checked. We will confirm by email when your refund has been processed. Your bank may take a few additional working days to reflect it.

Please contact us before sending anything back so we can confirm your return. Approved returns go to: 1012 Sandkiaat Street, Louwlardia, Centurion, 0140, South Africa.

For all returns and refund support, email herease.co.za@gmail.com or WhatsApp 061 232 5059.